Frequently Asked Questions
Everything you need to know about our premium tech accessories.
What is the warranty period for Native Union products?
We take pride in the quality of our products. Most of our cables and charging docks come with a 2-year limited warranty, while our Ultra Strength cables are backed by a Lifetime Limited Warranty.
Are your charging cables compatible with the latest iPhone models?
Yes, our collection includes MFi-certified Lightning cables and high-speed USB-C cables designed to work perfectly with the latest iPhone, iPad, and MacBook models.
How long does shipping take and do you offer tracking?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a confirmation email with a tracking number to monitor your delivery status.
What is your return policy?
We offer a 14-day return policy for items purchased directly from our online store. Products must be in their original packaging and in unused condition to be eligible for a refund.
Are your wireless chargers compatible with MagSafe?
Many of our wireless charging pads and stands are compatible with MagSafe-enabled devices. Look for the 'Magnetic' or 'MagSafe Compatible' badge on our product pages for specific details.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.